Rafael Domene
What steps are you taking today to ensure your contact centers remain at the forefront of tomorrow's digital innovations?
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After 30 years of working in Customer Service and Customer Experience, AI and Intelligent Automation have proven to be the most impactful and practical solutions driving rapid and real improvement. Many of my dreams as an operations and business leader came true thanks to the use of AI and Intelligent Automation. We can reduce the cost of service while improving service. Reduce complexity and training requirements while increasing compliance and resolution. Now we are helping many organizations to increase their CX and EX while reducing their cost. We are transforming operations and making them better.
AI & Digital Transformation
Intelligent Automation
Customer Experience
Contact Center Transformation
I am an AI expert who understands automation better than 98% of the world, I have delved into AI research, applied the technology and found effective ways to put it to work for the world.
Key capabilities
Customer Experience • AI & Digital Transformation • Contact Centers
Vendor Management • P&L Management
Disrupt and Innovate on how companies engage with customers and how value and revenue are generated while increasing CX & EX and reducing/eliminating cost to serve. Innovate through Automation, Artificial Intelligence and Fintech solutions.
Drive Customer Experience value into the organizations. Improve Customer Relationships Management. Help companies to Improve and Grow through a better service to their customers.
Change current obsolete client/vendor relationship models for full aligned and sustainable models.
Rafael Domene, Global CIO, Cosentino, joins theCUBE at Celosphere 2024.
Consentino triunfa desde Macael
De la que sí se pueden hacer menciones es de la española Consentino. Su CIO, Rafael Domene, intervino en la keynote y triunfó explicando las innovaciones que ha implantado para mejorar el funcionamiento de su negocio.
Cosentino revoluciona su gestión empresarial con Celonis y la IA
Rafael Domene destaca que es necesario que ésta vaya más allá del mero de hecho de proporcionar información, resaltando la importancia de desarrollar agentes de IA capaces de realizar tareas de manera autónoma.